ke9's Privacy Policy

1 Introduction

ke9 is a safe and reliable online casino and betting platform. We place the highest importance on protecting the information we collect in order to serve players in Bangladesh. This privacy policy ("Policy") will inform you how ke9 ("we", "our") collects your personal information, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the measures taken to keep your information secure.

By using the ke9 website, registering an account, or using any of our services, you are considered to have fully read and agreed to the terms of this privacy policy. This policy is consistent with ke9's Terms and Conditions, and both documents together form a complete legal framework.

2 What Information We Collect

Various types of information may be collected from you when you register, make transactions, or use services on ke9. The detailed categories are outlined below:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details (for age verification)
• Email address and preferred language of communication
• Account username and password (stored in encrypted form)
• Financial information: account details required for bKash, Nagad, Rocket, or bank transfer
• Any identity verification documents (as part of the KYC process)

2.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser type and version
• Log data of where you have navigated on the platform (page visits, click patterns)
• Session duration and activity
• Referrer URL (where you came from before visiting our site)

2.3 Transaction-Related Information

• Deposit and withdrawal history (amount, date, method)
• Betting history and gaming activity
• Bonus usage and promotional activity

3 Purposes of Data Use

ke9 uses your personal information for the following lawful purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Identity Verification (KYC): To confirm your age and identity — in particular to verify that you are 21 years of age or older.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Customer Support: To resolve your issues via live chat or email.
• Promotional Communications: To send you bonuses, offers, and updates, subject to your consent.
• Responsible Gaming: To monitor your playing patterns and identify early signs of problematic behavior.
• Legal Obligations: To comply with applicable laws, regulatory directions, or court orders.

4 Data Disclosure and Sharing

ke9 never sells your personal information or rents it out for commercial purposes. However, information may be shared with specific third parties in the limited circumstances below:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technical infrastructure, and analytics services. These partners receive only the information necessary to provide their specific services and are bound by strict confidentiality agreements.

4.2 Legal Requirements

If there is a valid court order, a lawful request from a government authority, or a requirement under applicable law, ke9 may be legally obligated to disclose the necessary information.

4.3 Fraud Prevention

Information may be provided to relevant authorities as needed to detect and prevent money laundering, fraud, or other unlawful activity.

4.4 Business Transfers

If there is any change to ke9's business structure (merger, acquisition, or sale of assets), your information may be transferred to the new entity. In such cases you will be notified in advance and the protections of this privacy policy will continue to apply.

5 Cookies and Similar Technologies

The ke9 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: To maintain login sessions, ensure security, and keep the core functionality of the platform running.
• Analytics Cookies: To understand how users interact with the platform and to improve the quality of our services.
• Preference Cookies: To remember your language selection, theme preferences, and other personalized settings.

5.2 Cookie Controls

You can accept or decline cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

6 Data Security Measures

To protect your personal information, ke9 has adopted industry-standard technical and administrative measures:

• SSL Encryption: All data transmissions are secured by SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorized staff have access to the information they need.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): An option is available to add an extra layer of security to your account.
• Secure Servers: Data is stored in secure data centers where physical security is also maintained.

7 Data Retention

ke9 retains your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information is retained for a defined period to meet legal obligations and maintain financial records.
• Transaction Records: Records of financial transactions are retained for the period required by law.
• KYC Documents: Identity verification documents are retained in accordance with regulatory guidelines.

Once the retention period has ended, information is deleted or anonymized using a secure method.

8 Your Rights

As a ke9 user, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information ke9 holds about you.
• Right to Rectification: You may request a correction if there is any inaccuracy in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, some information may be retained due to legal obligations.
• Right to Object: You may object to your information being used for specific purposes.
• Right to Portability: You may request to receive information related to you in a structured, machine-readable format.
• Withdrawal of Consent: Where the processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

9 Protection of Minors

All services on ke9 are intended solely for individuals aged 21 or older ("21+ only"). We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If we have information indicating that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has used ke9, please contact us at [email protected].

10 Third-Party Integrations

The ke9 platform may integrate technologies from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.). These providers have their own privacy policies.

Payment services involve bKash, Nagad, Rocket, and banking partners. When using their services, their own terms and conditions and privacy policies apply. ke9 is not responsible for the data collection and usage practices of these third parties.

11 Policy Changes

ke9 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you through the following methods:

• Displaying a notice on the platform's home page
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue to use ke9 after any changes, you will be considered to have accepted the new policy. We recommend reviewing this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us:

We take every privacy-related request seriously and aim to provide a resolution as quickly as possible. The security of your information is our highest priority.